A recent study conducted by Genesys in collaboration with leading industry analysts at Datamonitor/Ovum shows that poor customer service is costing US businesses $83 billion annually Most businesses are aware that excellent customer service positively impacts their bottom line, but fewer than one third of businesses have any way of tracking or measuring revenue per call or how much revenue is lost with an unhappy customer

1 Help Desk Software will give you a way to keep track of tickets that you have posted for a client or customer

How important is customer satisfaction to you It should be key to gaining a competitive advantage and keeping it