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					  <title><![CDATA[CRM Software: What Are Your Deployment Options and How Do You Calculate Your ROI]]></title>
					  <link>http://www.thinktankarticles.com/articles/17036/1/CRM-Software-What-Are-Your-Deployment-Options-and-How-Do-You-Calculate-Your-ROI/Page1.html</link>
					  <description><![CDATA[]]></description>
					  <author>no@spam.com (Antony Dutton )</author>
					  <pubDate>Tue, 17 Jan 2012 08:02:46 PST</pubDate>
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					  <title><![CDATA[CRM Software - Comparing Microsoft Dynamics CRM to Salesforce]]></title>
					  <link>http://www.thinktankarticles.com/articles/16189/1/CRM-Software---Comparing-Microsoft-Dynamics-CRM-to-Salesforce/Page1.html</link>
					  <description><![CDATA[CRM Software solutions are an integral part of the sales, marketing and customer service of most organisations Today, CRM Software dwells far further than these functions to manage all business requirements]]></description>
					  <author>no@spam.com (Antony Dutton )</author>
					  <pubDate>Mon, 21 Nov 2011 13:46:21 PST</pubDate>
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					  <link>http://www.thinktankarticles.com/articles/16188/1//Page1.html</link>
					  <description><![CDATA[ITIL methodology (Information Technology Infrastructure Library) provides for a detailed list of processes that enables companies to manage its information technology It brings together best practices strategies to help IT maintain a level of service to the business]]></description>
					  <author>no@spam.com (Antony Dutton )</author>
					  <pubDate>Mon, 21 Nov 2011 13:37:16 PST</pubDate>
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					  <title><![CDATA[What is CRM and How Can it Help Recession Proof Your Business?]]></title>
					  <link>http://www.thinktankarticles.com/articles/16020/1/What-is-CRM-and-How-Can-it-Help-Recession-Proof-Your-Business/Page1.html</link>
					  <description><![CDATA[Customer relationship management (CRM) can be described as the art or science of using information to find, acquire and retain customers It covers a wide range of people, processes, and technology questions associated with marketing, sales, and service]]></description>
					  <author>no@spam.com (Antony Dutton )</author>
					  <pubDate>Fri, 11 Nov 2011 07:02:16 PST</pubDate>
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					  <title><![CDATA[CRM Software - Measuring Return on Investment (ROI)]]></title>
					  <link>http://www.thinktankarticles.com/articles/14887/1/CRM-Software---Measuring-Return-on-Investment-ROI/Page1.html</link>
					  <description><![CDATA[The cost of ownership and return on investment of your CRM software depends on your requirements initially and over time As your business changes, so do your CRM requirements]]></description>
					  <author>no@spam.com (Antony Dutton )</author>
					  <pubDate>Tue, 09 Aug 2011 21:10:21 PDT</pubDate>
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					  <link>http://www.thinktankarticles.com/articles/14725/1//Page1.html</link>
					  <description><![CDATA[In considering CRM software, often an organisation short lists three CRM applications to be presented to its users Evaluation should not be based heavily (if at all) on the users liking the look and feel of the interface (GUI)]]></description>
					  <author>no@spam.com (Antony Dutton )</author>
					  <pubDate>Sat, 30 Jul 2011 11:36:50 PDT</pubDate>
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					  <title><![CDATA[]]></title>
					  <link>http://www.thinktankarticles.com/articles/14723/1//Page1.html</link>
					  <description><![CDATA[CRM Software is fast becoming a key business strategy that many companies rely on to streamline their sales, marketing and customer service processes Choosing the CRM application that is right for your business now and into the future is a critical step to take]]></description>
					  <author>no@spam.com (Antony Dutton )</author>
					  <pubDate>Sat, 30 Jul 2011 11:02:06 PDT</pubDate>
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					  <title><![CDATA[Customer Relationship Management (CRM) – Your Key Business Strategy]]></title>
					  <link>http://www.thinktankarticles.com/articles/13529/1/Customer-Relationship-Management-CRM-a-Your-Key-Business-Strategy/Page1.html</link>
					  <description><![CDATA[At its core Customer Relationship Management (CRM) is a business strategy and underlying that strategy is a number of CRM software applications, including marketing and customer service Companies use these applications to make their customer management more efficient, more customer centric to satisfy their customers’ service requirements]]></description>
					  <author>no@spam.com (Antony Dutton )</author>
					  <pubDate>Sat, 13 Mar 2010 18:44:05 PST</pubDate>
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					  <title><![CDATA[Service Management Software E3 Benefits to Mapping Your Business Processes]]></title>
					  <link>http://www.thinktankarticles.com/articles/13251/1/Service-Management-Software-AE3-Benefits-to-Mapping-Your-Business-Processes/Page1.html</link>
					  <description><![CDATA[Implementing a service management software tool, getting the facts over time primarily will give you an excellent ITIL service desk implementation Tracking and resolving incidents is one of the major goals of a service desk software solution]]></description>
					  <author>no@spam.com (Antony Dutton )</author>
					  <pubDate>Sun, 21 Feb 2010 07:59:56 PST</pubDate>
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					  <title><![CDATA[Service Management Software – Defining Your Service Levels]]></title>
					  <link>http://www.thinktankarticles.com/articles/13131/1/Service-Management-Software-a-Defining-Your-Service-Levels/Page1.html</link>
					  <description><![CDATA[To effectively implement service management software and ITIL service desk, communication between IT and its customers is vital Merely looking at the business / IT interfaces without going back through the components of the service chain (agreements with Suppliers and other departments that support the services) is not good practice]]></description>
					  <author>no@spam.com (Antony Dutton )</author>
					  <pubDate>Mon, 08 Feb 2010 18:16:27 PST</pubDate>
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